How can we help?
Email hello@shivamkhare.com and a real person will reply. Include the email you signed up with and, if it is about the app, your iPhone model and what you saw.
I cannot sign in.
Use the same method you signed up with: email and password, Sign in with Apple, or Google. If you forgot your password, choose the reset link on the sign-in screen. If it still fails, email us from the address you signed up with.
The app cannot find routes near me.
Check that location is allowed for GetRaceTwin in your phone's Settings. You can also type a US ZIP code instead. Routes are built on real roads and paths, so very remote areas may have few options.
Why does GetRaceTwin ask for "Always" location?
Only so a run keeps recording and giving directions when your screen is locked. Location is used in the background only while a run is being recorded, and stops when you stop the run.
How do I connect or disconnect Strava?
Strava is connected on the website: sign in at getracetwin.com, open You, then Connections. Once connected, your runs appear in the app automatically. Disconnecting there stops future imports. We never browse your Strava history.
How do I delete my account?
Open the You tab, scroll to Delete my account and confirm. Deletion is permanent. It removes your profile, runs, goals and plans, and revokes access for Apple or Strava if you used them. On the website, the same option is under You.
A traffic light or crossing was missing on my route.
Warnings come from OpenStreetMap, which volunteers keep up to date, so not every one is mapped. Always watch the road. You can flag a route from the route details if it is unsafe.
Is GetRaceTwin medical advice?
No. It gives training information. You are responsible for your route, conditions and whether a workout is right for you.